DELIVERY & PRE-ORDER LEAD TIMES
We take great pride in the quality and craftsmanship of our products. That's why we personally hand-pack each order with care and include personal letters from our designer.
Due to the meticulous attention to detail required in our present Pre-Order process, please allow 15-25 working days for dispatch. We have partnered with trusted shipping providers including Fedex, DHL, and DPD to ensure your order arrives quickly, safely, and smoothly.
Netherlands ----- Standard shipping in 2-3 working days: € 5.95
EU -------------------- Standard shipping in 3-5 working days: € 9.95
USA & Canada -- Standard shipping in 5-10 working days: € 19.95
If you encounter any issues, our dedicated Client Team is always here to assist you. Thank you for choosing us and we look forward to providing you with a seamless experience.
We accept the return of unworn and unused items in their original condition and packaging within 14 days of order receipt, for store credit. Please contact a member of our team to begin the returns process.
This policy strictly excludes items to which a discount code has been applied, sale items, and items made-to-order or customised in any way, including all solid gold items.
Online purchases can only be returned for exchange via post, to our head office.
Purchases made at our retailers, are subject to the return policies and procedures of that vendor and will not be accepted for return in person.
We cannot be held liable for return parcels that are lost. In turn, we require returning the parcel using tracking. With a store credit, we will communicate via email to confirm once this has been processed.
If a faulty item is received, please contact our Customer Service team to arrange return via post for assessment. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.
Return postage of items with manufacturing faults will be covered by us up to the original shipping amount paid. We recommend using your local postal service, rather than private companies, to ensure return costs are under the original shipping cost.
Please consider and follow the recommended care instructions, sent with each order, for all our items. Those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.
HOW TO PROCESS A RETURN
In order to make a return for exchange or credit note. Refunds for change of mind are not accepted.
In order to process your exchange or credit note, please email email@example.com with the following information:
Original Order Reference Number
Date of Purchase
Items to be returned for exchange or credit note
State the reason for return
State your preference of exchange or credit note
Until authorised by a member of our team and provided with an address, returns must not be sent. Please note, we will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.
In the event that a return is due to a fault, we will cover the cost of return shipping, and duties. Isabel Evangelisti reserves the right to deny a return if it does not meet our returns policy. In the event that a return is received, which, upon inspection, does not meet our requirements, we will return the item to the customer at the customer’s expense.